![]() Every status on Chase shows that the transaction has been completed, so did every Chase representative tell me. The whole time I received zero communication from Chase bank, email, phone or text message saying that I need to provide ANY info for my wire transfer. They were waiting for these details from ME? They were waiting for these details from you in order to credit the wire to beneficiaries account. On 01/26 message received from BANK OF AMERICA, N.A.stating "REQUIRE ADDL DETAILS PLEASE PROVIDE THE FULL AND COMPLETE LEGAL NAME AND DATE OF BIRTH FOR.We have acknowledged your request to know the reason why the wire was not credited to beneficiaries account there is a case follow up for this wire transaction/reference number.xxxxx The update is as follows: We received your request dated 02/02/21 for wire transfer in the amount of 25000/USD dated 01/25. Thank you for contacting Retail Wire Servicing. Well that's weird, doesn't Chase have that information? Why would the money be stuck for a whole week? I was not able to get these questions answered.Īround the same day, the secure message center got back, with the following message: The next day, Jan 31st Tuesday, my CPC banker called me and explained that the reason the wire transfer did not go through initially was that BofA had asked for additional details: my full legal name and my date of birth. My CPC banker also suggested that I send an inquiry through their online banking "secure message center", which apparently goes into a different department and can possibly get me some answers. ![]() They showed me an internal email that showed the expectation should be around 3-5 business days. She told me that she had already started working on the recall request and that we would for sure get the money back. Just when I was dreading about the matter, my Chase private client banker heard about this and came in. Apparently they could not find the money either. I guess I should have been used to it by that time, but it was also shocking to see that the Chase banker, sitting in a glass door office, had to dial the phone for customer service number and waited on hold for 15 minutes to get anything done. Ok, so the BofA banker, again, told us to follow up with Chase bank, since the sender bank would have more information and can "trace the money in the terminal". Some context here: the BofA banker told us a story that in the past sometimes the name gets messed up, so the money would be stuck on somewhere called the "transit", which is basically a middle ground for wiring transfers. Before the phone call, the banker assured us confidently that we would find our money, but after she hung up, we were back to square one: the wire department said that they had not seen any money coming in, or on the transit. What shocked me was that the banker needed to call the SAME phone number that we had been calling and had to wait for around half an hour before anyone picked up. We first went to BofA, where a banker helped us do some research. ![]() The next Monday we decided that we couldn't wait at home and headed to the banks' local branches. Anyhow, I started the recall request on the phone. This person simply did not care where the $25k was and where it would end up. That sounds fishy? I asked: "so you're saying there's a chance the money is just lost?" and received affirmative answer. One of the Chase representatives brought up that I could start a recall request, but in the disclosure she read that the recall is not guaranteed. OK, so we went back to Chase telling them this story, who unsurprisingly insisted that the wire transfer had been completed. ![]() We then called BofA, who then claimed that they had never received any wire transfer, and that we should follow up with the sender bank. We first called Chase bank, whose representatives (we called many times) claimed that the wire transfer had been completed and the money should be at the recipient bank. 30th Friday, after not receiving the wire transfer after 5 days. We finally decided to call our banks on Jan. 25th Monday, the money was taken out of my Chase checking account, but it did not show up in my wife's account. That day is a Saturday so we waited until the following Monday. 23rd, I initiated a wire transfer of $25k to my wife from my Chase account to her BofA account. Hi Reddit, what I have experienced is so absurd that I have to post this. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit. Get your financial house in order, learn how to better manage your money, and invest for your future. Banking Megathread: FDIC, NCUA, and your cash.Private communication is not safe on Reddit. Scam alert: Ignore any private messages or chat requests.
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